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Eligibility for Returns:
We accept returns on eligible items within 15 days of delivery. To qualify for a return, the item must:

• • Be unused and in the same condition as received.
  • Include all original packaging, tags, and accessories.
• Return Process:
  • Contact our customer service at spectrumcounselingcenterllc@gmail.com with your order number to initiate a return.
  • We will provide you with a return authorization and instructions on where to send your item.
  • Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
• Refunds:
  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 3 business days, and a credit will automatically be applied to your original payment method.
  • Original shipping fees are non-refundable unless the return is due to a defective or incorrect item.
• Exchanges:
  • If you need to exchange an item for a different size, color, or product, please contact us. Exchanges are subject to availability.
• Damaged or Defective Items:
  If your item arrives damaged or defective, please contact us within 2 days of delivery with a description and photos of the issue. We will arrange a replacement or refund at no additional cost to you.
• Late or Missing Refunds:
  • If you haven’t received a refund yet, check your bank account or contact your credit card provider. Processing times may vary.
  • If you still have not received your refund after 7 days please contact us at spectrumcounselingcenterllc@gmail.com.
• Final Sale Items:
  Items marked as "Final Sale" are not eligible for returns or refunds.

Processing Time:
Orders are typically processed within 3 days after payment is confirmed. 

Shipping Methods & Costs:
We offer a variety of shipping options. Shipping costs are calculated at checkout based on your location and the weight of your order.

Delivery Timeframes:
Estimated delivery times vary by location, please refer to your tracking number provided on your order.

Customs & Duties:
For international orders, customs fees, import taxes, and other related charges are the responsibility of the buyer. We recommend checking with your local customs office for more information.

Tracking Your Order:
Once your order is shipped, you’ll receive a tracking number to monitor its progress.

Lost or Delayed Shipments:
We are not responsible for delays caused by shipping carriers, weather conditions, or customs. If your order is significantly delayed, please contact us, and we’ll assist you in locating it.

Returns & Refunds:
Shipping costs are non-refundable. For information on returns, please refer to our Returns Policy.